HCQM Exam Scheduling

The HCQM Exam is offered March 1, 2023 through September 30, 2023, at internationally-located Prometric Testing Centers or you can conveniently test from anywhere at any time, using Remote Proctoring (ProProctor™). Once you have met all HCQM Exam eligibility requirements, you will receive an email from ABQAURP with your approval and instructions to schedule your exam.

It is the candidate's responsibility to schedule an appointment using Prometric's online appointment scheduling system. Appointments are scheduled first-come, first-served and should be made as soon as possible to ensure your preferred appointment date, time, and location. Do not wait until you are ready to test to schedule your appointment!

First, you must decide to test at a Prometric Test Center or Remote Proctoring. Keep in mind, ALL candidates MUST:
  • Test within a 4-hour time period, which includes an optional break.
  • Appear 30 minutes prior to scheduled exam time.
  • Have a valid, government-issued photo ID.
  • Relinquish all personal items prior to testing, including cell phones.
  • Review all exam day requirements, see below for details.
Test Center Candidates:
Is Remote Proctoring (ProProctor) right for you?
Candidates may test remotely at any location, but must meet very specific and rigorous security requirements, including:
  • Complete a computer system check and download the ProProctor application BEFORE test day, to make sure system requirements can be met.
  • Show your work station by providing a 360-degree environmental view including work surface and surrounding area.
  • Not leave testing area throughout the appointment, if taking optional break, you MUST notify the proctor before leaving and repeat security checks on return.
  • No 3rd party may be present in the room for the duration of the test.
  • Candidates should carefully review the ProProctor User Guide by CLICKING HERE.
Ready to schedule? Here's what you need:
  • A valid email address and phone number.
  • Your decision on how you will test: Test Center or Remote Proctoring.
  • Your approval email from ABQAURP with the link to schedule  and your eligibility number.
  • Consent to personal data and privacy information (on the scheduling link).
  • Your eligibility number and first four characters of your last name.

Once you click the link provided, follow the directions on the landing page to Schedule:
1. Prometric Testing Center or
2. Remotely Proctored Online Exam.

Follow instructions to proceed through online scheduling. A sample of the page is below.

Once you have successfully scheduled, you will receive an appointment confirmation email from Prometric. Please review this email for anything you may need to do to prepare for your exam day. You should also review Prometric's "What to Expect on Exam Day" video, click here.

Prepare for Exam Day:
The candidate is allowed up to four hours to complete the exam. For compliance with exam protocol, ALL candidates will:
  • Arrive at least 30 minutes prior to the scheduled testing appointment. If you arrive after your scheduled appointment time, you may not be permitted to take the exam.
  • Provide one form of a valid, unexpired, government-issued identification that includes a signature and recent photograph (such as a driver’s license or passport). The name on the photo ID must exactly match the name on the candidate’s exam application.
  • Allow for digital photograph to be taken upon entry (to Test Center or remotely via ProProctor).
  • Not bring any food/beverages, paper, calculators, cameras, jewelry, watches of any type, cell phones, or any other electronic devices into the testing area.
  • Conduct sleeve, ankle, pocket, and glasses check; long-haired applicants may also be asked to lift hair to check for listening devices.
  • Not copy down any questions to take from the examination room.
  • Adhere to the time limit restrictions: a 10-minute tutorial and 10-minute break are included in the four-hour exam appointment.
Additionally, for Test Center appointments:
  • You will be required to sign a test center log and store your personal belongings in an assigned locker.
  • You will be asked to empty and turn your pockets inside out prior to entry into the testing room to confirm that you have no prohibited items.
  • Previous candidates suggest using noise cancelling headphones, if available and you are easily distracted, and to bring a sweater/jacket.
ProProctor candidates will need to meet additional requirements, such as:
  • Meet software, hardware, and operating system requirements.
  • Complete a system check and download the ProProctor application prior to test appointment.
  • Show your work station by providing a 360-degree environmental view including work surface and surrounding area.
  • Not leave testing area throughout the appointment without repeating security checks and notifying proctor.
  • No 3rd party may be present in the room for the duration of the test.
  • Cannot have unauthorized personal items in the testing area.

Special Accommodations:
In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, ABQAURP will make reasonable efforts to accommodate eligible candidate requests for the HCQM Exam that do not present an undue burden to ABQAURP and do not fundamentally alter the measurement of the knowledge the exam is intended to test. To request special accommodations, you must inform ABQAURP of your needs in writing, a minimum of 30 days prior to your desired test date, with customary documentation establishing the existence of a disability and the need for testing accommodations at the time of your application using the Accommodation Request Packet. Fees vary based on the type of accommodation requested.

Cancellation, Rescheduling, No Show, or Late Arrival for Scheduled Test:
If a candidate cannot sit for their scheduled HCQM Exam appointment, they may reschedule with Prometric for a future date within the same year’s testing window, dependent on availability. To reschedule or cancel an appointment (including ProProctor), the candidate must return to the scheduling link, no later than five (5) business days prior to the scheduled appointment. Candidates must reschedule online, the scheduling system is available 24/7. Leaving a voice mail is not sufficient to confirm cancellations or changes to test appointments. Changes 30 days or more prior to your test appointment will be made at no charge. Rescheduling your test appointment within five (5) to twenty-nine (29) days of your test appointment will incur a $40 charge payable to Prometric.

If the candidate is a no-show, cancels less than five (5) business days prior to the appointment, arrives too late for test administration, or fails to bring required identification, the candidate may reschedule the appointment within the current year’s testing window by paying a reduced HCQM registration fee. If the candidate does not reschedule the exam appointment within the current year’s testing window, the exam fee is forfeited.