Leveraging Physician Engagement

1.0 CME Credit

1.0 CE Credit

ABQAURP sub-specialty credits: Managed Care 1.0, Physician Advisor 1.0, Patient Safety/Risk Management 1.0, Case Management 1.0, Transitions of Care 1.0

Discover what motivates physicians and health care professionals to work together to create an improved patient experience. Physician engagement seeks to reduce suffering for patients and improve upon safety and quality measures. This session discusses the importance of culture and communication in driving physician engagement, and how to measure success.

Now is the time to gain an in-depth understanding of what is required to be a successful practitioner under the ACA.

Protect your practice and improve the health of both your patients and community in this new environment. Be among the leaders who have a winning Affordable Care Act-era practice.

At the conclusion of the activity, attendees will be able to:

  • Discuss how consumerism in health care is changing paradigms…and fast
  • Discover what's more important: HCAHPS/CG-CAHPS or branding/reputation management
  • Demonstrate the role of data transparency in improving physician communication and interaction
This session was recorded live at our 2016 Annual Health Care Quality & Patient Safety Conference and is a portion of the online course entitled: Quality Under the Affordable Care Act: Keys to Success.


This course is intended for Physicians of all specialties, Nurses, and Other Health Care Professionals with appropriate CME credit and nursing contact hours offered for each profession.

The American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

ABQAURP designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ABQAURP is an approved provider of continuing education for nurses. This activity is designated for 1.0 contact hour through the Florida Board of Nursing, Provider # 50-94.

This program is approved for Category 2 credit by the American Osteopathic Association.

All participants must achieve a final assessment score of at least seventy percent (70%) for recertification and continuing education credits. You have 60 days to complete the course after ordering. Please note: Exam candidates taking the Core Body of Knowledge and Diplomates renewing their certification may have less time to complete, as determined by deadlines imposed. This activity is valid from July 12, 2016 through March 15, 2019.

Please read the ABQAURP Privacy Policy and we suggest strongly that you read the System Requirements before continuing.

COURSE FEES: Diplomate $29.00      Member $34.00      Non-Member $42.00

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About The Authors
Members of the CME Committee, Planners, and Faculty have disclosed to ABQAURP any relevant financial relationships. No relevant financial relationships or conflicts of interest exist in regard to the content of this activity.

Paul Westbrook - Independent Consultant / Formerly Inova Health System

Mr. Paul Westbrook is an Independent Consultant. He previously served at Inova Health System from 2012 to 2015 as Vice President of Patient Experience where he was responsible for the creation, implementation and maintenance of systems that deliver excellent patient experiences.  Prior to joining Inova, Paul began his service delivery consulting company, Westbrook Consulting, with the mission of transferring his 35 years of hospitality service in branding, strategic deployment, and operations to other service industries, to give back to his community and make a meaningful difference in peoples’ lives. Paul’s previous career with The Ritz-Carlton and Marriott International spanned more than 26 years. He now serves on the Boards of the Malcolm Baldrige National Quality Awards and the Beryl Institute.

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