The Value of Customer Service and Patient Engagement

2.0 CME Credits
2.0 CE Credits

ABQAURP sub-specialty credits: Managed Care 2.0, Physician Advisor 2.0, Case Management 2.0, Transitions of Care 2.0, Patient Safety/Risk Management 2.0

Maximize patient experiences while maintaining quality & safety. Mr. Deao will demonstrate evidenced-based practices while preserving your commitment to improving your patient’s experience.

Discover the vision for patient alignment and the necessary polices to support reimbursement and technology. Ms. Hall will uncover strategies implementing patient relationships between systems and applications to track their health care needs.

At the conclusion of the activity, attendees will be able to:
  • Discuss the evidence correlating positive patient experiences with quality and safety
  • Implement three evidence-based practices proven to improve each of these domains
  • Commit to delivering perfect patient experiences
  • Reiterate how patient and practitioner coordination of care is vital to quality improvement
  • Discuss policy and technological aspects of patient engagement
  • Develop strategies to implement patient-generated health care data
These sessions were recorded live at our 2016 Annual Health Care Quality & Patient Safety Conference and are a portion of the online course entitled: Quality Under the Affordable Care Act: Keys to Success.

This course is intended for Physicians of all specialties, Nurses, and Other Health Care Professionals with appropriate CME credit and nursing contact hours offered for each profession.

The American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

ABQAURP designates this enduring material for a maximum of 2.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ABQAURP is an approved provider of continuing education for nurses. This activity is designated for 2.0 contact hours through the Florida Board of Nursing, Provider # 50-94.

This program is approved for Category 2 credit by the American Osteopathic Association.
  All participants must achieve a final assessment score of at least seventy percent (70%) for recertification and continuing education credits. You have 60 days to complete the course after ordering. Please note: Exam candidates taking the Core Body of Knowledge and Diplomates renewing their certification may have less time to complete, as determined by deadlines imposed. This activity is valid from August 4, 2016 through March 15, 2018.

Please read the ABQAURP Privacy Policy and we suggest strongly that you read the System Requirements before continuing.

COURSE FEES: Diplomate $60.00      Professional Member $70.00      Non-Member $85.00

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About The Authors
Members of the CME Committee, Planners, and Faculty have disclosed to ABQAURP any relevant financial relationships. No relevant financial relationships or conflicts of interest exist in regard to the content of this activity.

Craig Deao, MHA

Mr. Craig Deao has been a member of the senior executive team for Studer Group since 2006. In addition to his full-time work with Studer Group, he has served as faculty for the Institute for Healthcare Improvement, the American College of Healthcare Executives, and dozens of healthcare systems across the US and Canada. Craig served as one of the key leaders of Studer Group’s Baldrige journey and now spends most weeks inside of healthcare organizations working with boards, medical staffs, and executives to help architect their own journeys to excellence. Craig now lives in Pensacola, FL where he serves on the quality committee of the board of his local health system.

Leslie Kelly Hall
Leslie Kelly Hall combines experience as a former hospital administrator and vision as a consumer/patient advocate to fuel patient engagement in health care. As senior vice president of policy at Healthwise, she guides policy efforts for health IT, standards, interoperability, privacy, and security that will help people engage in their health care. Her previous and current appointments with several US Health and Human Services Federal Advisory Committees gives her ongoing insight on emerging IT requirements.

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