Baldrige Criteria and Sustained Organizational Transformation

1.5 CME Credits
1.5 CE Credits

ABQAURP sub-specialty credits: Managed Care .75, Physician Advisor 1.5, Case Management 1.5

Implement world class results with the Baldridge framework overview, transformational change and recognize why the Baldridge criteria is preferred. Dr. Hertz will present a structured approach to performance improvement, common language for facilitating communication and share best practices including a framework for a systems view of performance management.

Create outstanding customer experiences by building and integrating business culture, systems and technologies. Dr. Timmerman will discuss the behavioral economics framework and key success factors in ensuring employee engagement.

At the conclusion of the activity, attendees will be able to:
  • Introduce the Baldrige Criteria for Performance Excellence framework as a holistic, systematic approach to organizational performance management
  • Discuss the achievement of transformational change and its importance to organizational success in a changing environment
  • Demonstrate the positive impact organizations have achieved through use of Baldrige and how you can get started on the Baldrige journey
  • Discuss the latest scientific research in behavioral economics
  • Recognize hidden barriers in transforming the organizational culture
  • Define the key success factors for ensuring employees personify the brand promise
These sessions were recorded live at our 2016 Annual Health Care Quality & Patient Safety Conference and are a portion of the online course entitled: Quality Under the Affordable Care Act: Keys to Success.

This course is intended for Physicians of all specialties, Nurses, and Other Health Care Professionals with appropriate CME credit and nursing contact hours offered for each profession.

The American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

ABQAURP designates this enduring material for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ABQAURP is an approved provider of continuing education for nurses. This activity is designated for 1.5 contact hours through the Florida Board of Nursing, Provider # 50-94.

This program is approved for Category 2 credit by the American Osteopathic Association.

  All participants must achieve a final assessment score of at least seventy percent (70%) for recertification and continuing education credits. You have 60 days to complete the course after ordering. Please note: Exam candidates taking the Core Body of Knowledge and Diplomates renewing their certification may have less time to complete, as determined by deadlines imposed. This activity is valid from August 4, 2016 through March 15, 2018.

Please read the ABQAURP Privacy Policy and we suggest strongly that you read the System Requirements before continuing.

COURSE FEES: Diplomate $29.00      Professional Member $34.00      Non-Member $42.00

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About The Authors
Members of the CME Committee, Planners, and Faculty have disclosed to ABQAURP any relevant financial relationships. No relevant financial relationships or conflicts of interest exist in regard to the content of this activity.

Harry S. Hertz, PhD, FAAAS, HFACHE

Dr. Harry Hertz is recently retired from the National Institute of Standards and Technology where he served as the Director of the Baldrige Performance Excellence Program since 1995. He has been the primary architect of the Baldrige Criteria for Performance Excellence for over 15 years, including the addition of health care, education, and nonprofits. Dr. Hertz is a Fellow of the American Association for the Advancement of Science and an Honorary Fellow of the American College of Healthcare Executives. He currently serves on the Advisory Group for VHA’s Center for Applied Healthcare Studies.

John Timmerman, PhD
Dr. John Timmerman is Gallup’s Senior Strategist in Customer Experience and Innovation, and is an expert in creating outstanding customer experiences by building and integrating business cultures, systems, and technologies. A recognized thought leader in the science of service, John has presented hundreds of lectures and consulted on designing customer-centric organizations across a diverse range of industries. John previously held positions as the Quality Advisor for The Cleveland Clinic Foundation, Chairman of the American Society for Quality, and is a former senior examiner for the Malcolm Baldrige National Quality Award. John also served in the U.S. Marine Corps as a 2nd Force Reconnaissance Marine.

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